Lead Time
Order at least 3 to 5 days in advance for the best availability
self collect
Pick up your order at Elephant Grounds Guoco Midtown
Delivery
Islandwide delivery — additional fees apply to outlying locations
catering categories
Frequently asked questions
How far in advance do I need to place my catering order?
We recommend placing your order at least 3 (Weekday events) to 5 days (Weekend events) in advance to guarantee availability, especially for larger events. Please WhatsApp/call us to check.
Do you deliver islandwide in Singapore?
Yes, we deliver islandwide. Additional fees may apply to outlying island areas (e.g. Sentosa, Jurong Island, and other restricted locations).
Can I choose a specific delivery time?
Our operating hours are 8am to 8pm. We'll do our best to match your requested delivery window. Standard deliveries are assigned within a 1-hour time slot, subject to availability.
Can I customise the items in a Box Set?
Our Signature Box Sets come in fixed selections to keep freshness and pricing consistent. For customised sets, you may order the Build-Your-Own-Platter set.
Do you cater to dietary restrictions or provide allergen information?
We're happy to advise on allergens (e.g. nuts, gluten, dairy) present in our bakes — please flag any dietary requirements when placing your order, and we'll recommend suitable options.
Is self-collection available, or is delivery compulsory?
Both options are available. Self-collection is only offered at our Elephant Grounds Guoco Midtown during operating hours; simply select "Self-Collection" at checkout or inform our team.
What happens if an item I ordered is unavailable closer to the date?
In the rare event an item becomes unavailable, we'll contact you to offer a substitute of equal or greater value, or adjust your invoice accordingly.
Can I cancel or reschedule my order?
Cancellations and rescheduling requests must be made at least 1 week before your self-collection or delivery date. Requests made 1 week or more in advance, once approved, are eligible for a full refund. Requests made less than 1 week before the date are not eligible for a refund.
Do you offer recurring orders for offices?
Yes — for regular office catering (e.g. weekly Mid-Week Mixer), we can set up a recurring order schedule with corporate invoicing. Please reach out to our team to get this set up.
What payment methods do you accept?
We accept [credit/debit card, PayNow, bank transfer, corporate invoicing]. Full payment is required to confirm your order unless invoicing has been arranged.